We want you to be delighted by your British Beds Direct purchase. If you aren’t, we’d like to help.
Changing your order
You can make any changes within 48 hours of placing your order.
Cancelling your order
You can cancel your order up to 24 hours before your delivery slot, and you’ll be given a complete refund within 14 days.
Returns after delivery
You can return your bed, mattress or headboard within 14 days after delivery, as long as the item is unused, in its original condition and in its original packaging. A £75 collection fee applies to refunds. This will be deducted from the refund amount.
Exchanging your mattress
Sometimes it takes a bit of time getting used to a new mattress – the lovely squishy fillings will need a chance to settle too. But if your mattress isn’t as comfortable as you’d like after 40 nights, we’ll exchange it for a new one, as long as you’ve used a mattress protector.
Find out more about our 40 Night Comfort Guarantee.
Find out more about choosing a mattress.
Usually our products will arrive in tip-top condition. If it’s less than perfect, get in touch with us straight away and we’ll get it sorted.
Contacting us about refunds and returns
To cancel your order, make a return, exchange your mattress or let us know about a faulty product, contact the customer service team on email@example.com or call 0121 567 3131 between 9.30am-5pm, Monday to Saturday.