5 YEAR GUARANTEE
HANDMADE IN THE UK
FREE FABRIC SAMPLES
DELIVERY TO YOU WITHIN 10 DAYS*

Returns and Refunds

We want you to be delighted by your British Beds Direct purchase. If you aren’t, we’d like to help. 

Changing your order

You can make any changes within 48 hours of placing your order. 

Cancelling your order

You can cancel your order up to 24 hours before your delivery slot, and you’ll be given a complete refund within 14 days. 

Returns after delivery

You can return your bed, mattress or headboard within 14 days after delivery, as long as the item is unused, in its original condition and in its original packaging. A £50 collection fee applies to refunds. This will be deducted from the refund amount.

Exchanging your mattress

Sometimes it takes a bit of time getting used to a new mattress – the lovely squishy fillings will need a chance to settle too. But if your mattress isn’t as comfortable as you’d like after 40 nights, we’ll exchange it for a new one, as long as you’ve used a mattress protector. 

Find out more about our 40 Night Comfort Guarantee.

Find out more about choosing a mattress.

Faulty products

Usually our products will arrive in tip-top condition. If it’s less than perfect, get in touch with us straight away and we’ll get it sorted. 

Contacting us about refunds and returns 

To cancel your order, make a return, exchange your mattress or let us know about a faulty product, contact the customer service team on hello@britishbedsdirect.co.uk or call 0121 567 3131 between 9.30am-5pm, Monday to Saturday.

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