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HANDMADE IN THE UK
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40 Night Comfort Guarantee

Our 40 Night Comfort Guarantee 

You might find it takes a bit of time getting used to your new mattress – the lovely squishy fillings will need a chance to settle too. But if your mattress isn’t as comfortable as you’d like after 40 nights, we’ll exchange it for a new one – as long as you’ve used a mattress protector.

Our Comfort Guarantee – things to remember

• You’ll need to have been sleeping on your mattress for a minimum of 30 days and a maximum of 40 days from delivery in order to make an exchange.

• Your original mattress will need to be in perfect condition, so please use a mattress protector.

• You can only exchange your mattress once under the guarantee. 

• Your exchange mattress will need to be the same size as your original one.

• If your exchange mattress is more expensive, you’ll need to pay the difference in price. If you choose a cheaper one, we won’t be able to refund the difference.

• Our Comfort Exchange guarantee applies to mattresses only, and doesn’t include mattresses purchased from our Clearance section.

• You’ll need to provide proof of purchase.

• A delivery charge of £50 applies for each exchange. 

• When you request your exchange, we’ll send you bags to wrap and seal the original mattress before we collect it.

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