Our 40 Night Comfort Guarantee
You might find it takes a bit of time getting used to your new mattress – the lovely squishy fillings will need a chance to settle too. But if your mattress isn’t as comfortable as you’d like after 40 nights, we’ll exchange it for a new one – as long as you’ve used a mattress protector.
Our Comfort Guarantee – things to remember
• You’ll need to have been sleeping on your mattress for a minimum of 30 days and a maximum of 40 days from delivery in order to make an exchange.
• Your original mattress will need to be in perfect condition, so please use a mattress protector.
• You can only exchange your mattress once under the guarantee.
• Your exchange mattress will need to be the same size as your original one.
• If your exchange mattress is more expensive, you’ll need to pay the difference in price. If you choose a cheaper one, we won’t be able to refund the difference.
• Our Comfort Exchange guarantee applies to mattresses only, and doesn’t include mattresses purchased from our Clearance section.
• You’ll need to provide proof of purchase.
• A delivery charge of £75 applies for each exchange.
• When you request your exchange, we’ll send you bags to wrap and seal the original mattress before we collect it.