Collection: Soft Medium

Are your beds and mattresses made in the UK?

Yes, all our beds, mattresses, headboards and blanket boxes are handcrafted in our West Midlands factory, using high quality British materials.

Do your beds come with a guarantee?

Yes, we offer a 5 year guarantee on all beds, mattresses, headboards and blanket boxes.

Can I get fabric swatches?

Yes, you can order your free swatches here

Do your products meet UK safety regulations?

Yes, all our products meet strict UK Fire and Furniture Regulations and are manufactured under quality-controlled conditions in line with National Bed Federation requirements.

What’s the difference between your ottoman and divan bases?

Ottoman beds lift up for full under-bed storage. Divans typically include 2 or 4 drawers for convenient side access.

Can I customise the size, fabric, headboard, or storage?

Yes, we offer a wide range of fabrics, headboard styles, and drawer/ottoman options so cou can build your bed to suit your space and style.

We also offer bespoke service, get in touch if you need help, contact us here.

How quickly can I get my bed delivered?

Most orders are delivered within 3–10 working days, depending on your postcode and product type. There may be longer lead times for remote areas such as Scottish Highlands and offshore addresses such as Northern Ireland (more delivery info)

Is delivery free and do you deliver to my area?

Yes, we offer free mainland UK delivery on orders. There may be additional charges times for remote areas such as Scottish Highlands, and offshore addresses such as Northern Ireland (more delivery info)

Will you give me an exact delivery date and time?

Yes, you will be provided with a delivery date and 3 hour slot (usually between 7am-7pm) by text or email approximately 24 to 48 hours before the delivery.

Feel free to let us know your preferred delivery date or time, and we’ll do our best to accommodate it.

Do you offer assembly and recycling?

Yes, streamline your British Beds Direct delivery by taking advantage of our installation and/or removal services. (See all delivery services)

Please note all of our products can be put together using basic tools.

Customer Support & Trust

How do I contact you?

You can reach us by phone, email, or live chat, whichever works best for you.

Call us on 0330 122 5325

Email us at hello@BritishBedsDirect.co.uk

Or start a live chat with our team by clicking the 'Need Help?' button in the bottom right side corner on our site.

Are you a member of any trusted industry bodies?

Yes, we are proudly registered with the National Bed Federation and support ethical British manufacturing.

Ordering & Payments

Can I pay in installments or with 0% finance?

Yes, you can spread the cost using Klarna, Clearpay, or PayPal Pay in 3, interest-free, give us a call if you need help with checkout, 0330 122 5325

Do you price match other UK retailers?

Our focus is on delivering exceptional quality for those who value more than just the basics. We don't offer cheap products, but we can absolutely help you with pricing to ensure you get the best possible value. Our range provides comfort, peace of mind, convenience, and a touch of luxury, helping to create a space that supports clarity, self-development, and wellbeing. We believe that a thoughtfully designed environment can inspire better habits and help you achieve your goals.