Our delivery team will remove your old bed base from your property and then deliver it to our recycling facility, saving you time and hassle.
Your old divan bed base must meet acceptable criteria as it will be hand stripped, so we are unable to accept wet/damp or heavily soiled items.
Please Note: Your item must be disassembled prior to our delivery team arriving. Assembly and removal services are not available for these postcodes:
HS1-HS9, IV41-IV49, IV55-IV56, IV63, KA27-KA30, KW17, PA20-PA34
Free Two-Man Delivery Service
We are pleased to offer a complimentary Two-Man delivery service to your room of choice through our trusted partner, Furdeco. Furdeco is a specialist home delivery service that focuses on providing exceptional service. Alternatively, if you prefer, we can leave the goods in the entrance of your property or in a secure location outside upon request.
Why Furdeco?
Based on our extensive experience, we have chosen not to use national couriers for our deliveries. Instead, we rely on Furdeco, an independent delivery company. Furdeco provides a premium Two-Man Delivery Service that ensures your goods are handled with utmost care and attention. Their professional delivery teams are committed to delivering your ordered products in the best possible condition.
You can reach our logistics partner, Furdeco, during their operating hours, Monday to Friday, from 9:00 am to 5:00 pm, using the following contact details:
Telephone: 0121 285 5255
How long does delivery take?
We do our absolute best to deliver within 10 working days. Please note that deliveries to Scotland and South West England may take longer, and we estimate an additional 7 working days for these regions. If you reschedule a delivery slot, please be aware that any delays in booking a new delivery date are beyond our control.
We can delay delivery for customers if requested by email "hello@britishbedsdirect.co.uk" after you place an order with us.
Do you guarantee 10 working days* delivery?
We do not guarantee 10 working days delivery however We do our absolute best to deliver within 10 working days. Almost 90% of our delivery takes place within 10 working days, which is two weeks. Some orders may take longer because of out of stock components such as fabric or wooden frame. Please note we do not offer compensation for delayed deliveries and once an order has been made, cancellation fees will apply even if the delivery is delayed.
Will you give me an exact delivery date and time?
Furdeco will directly provide you with an estimated time of arrival (ETA) approximately 24 to 48 hours before the delivery. They give you a four-hour time slot, usually between 7am and 7pm, Monday to Friday. If it’s outside these times, we will let you know.
How do I get re-delivery?
If your delivery has been scheduled and you are not present to receive it, there will be a redelivery fee of £75. We cannot reschedule your delivery until the redelivery fee is paid in full. For more info, call 0330 122 5325 or email hello@britishbedsdirect.co.uk.
Can you deliver to the room of my choice?
We always have two people to deliver your items, and they’ll always try to bring your items to your preferred room.
Delivery is taken to your room of choice where there is only one flight of stairs involved. Delivery drivers can use lifts to take it to any floor as long as the lift is working and the product fits into the lift so please ensure the product dimensions will fit in the lift. Where an extra flight of stairs is required e.g a loft, the delivery driver is not contracted to deliver so please be aware the items will be left after one flight of stairs has been completed.
Where do we deliver?
We deliver to mainland England, Scotland and Wales. Delivery to remote areas may take a little longer and additional delivery charges may apply.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands, we can offer free delivery to a nominated mainland GB address e.g. a port. Onward overseas shipping fees from that point is the responsibility of the Buyer.
Alternatively you can arrange collection from our workshop.
Please note that for the following postcodes, our 2-Man Delivery service is not available. Deliveries to these areas will be limited to a 1-Man delivery to the doorstep only. Assembly and removal services cannot be provided for these postcodes.
HS1-HS9, IV41-IV49, IV55-IV56, IV63, KA27-KA30, KW17, PA20-PA34.
Do you offer assemble and recycling?
Streamline your British Beds Direct delivery by taking advantage of our additional service options provided by Furdeco. These can be purchased on our website at https://britishbedsdirect.co.uk/collections/delivery-upgrade.
Please note all of our products are easy to put together using basic tools.
Checking your items will fit
Make sure that you’ve measured up your space before you make a purchase so you know it will fit once it’s assembled. Check the exact dimensions of the bed you’re buying – you’ll find them on the product page. Sometimes it helps to use masking tape on the floor to mark out where your bed will go – that way you can tell how much space you’ll have.
Please measure door frames and stairwells before you make an order to make sure large mattresses and bulky items can be brought through the house. We can’t be responsible for any items that won’t fit. Don’t get rid of your old bed or mattress until you’ve received your new one.
Please verify the product's dimensions before to placing your order to guarantee that the items will fit in your home. If our delivery team are unable to complete the delivery due to access restrictions, a restocking fee equal to 50% of the original purchase value will be charged to cover the costs of transportation, production, and administration.
If there is anything you aren’t sure about, give our customer service team a call on 0330 122 5325.
Accessing your property
If you think our delivery vehicle might have difficulty getting to your house, please let us know when we contact you to arrange delivery – we’ll work with you to try to find a solution.
You may want to cover your floors before we deliver to your house. It’s a good idea to remove any ornaments or pictures that might get knocked too.
Changing your delivery
You can change your delivery slot if you need to – just let our customer service team know at least 24 hours before the scheduled delivery. If you need to change your delivery less than 24 hours before your booked slot, there will be a £75 charge.
To change your delivery slot, contact our customer services team on 0330 122 5325.
What happens when we can’t deliver?
• You will need to be home for us to deliver the items. If you aren’t in when we deliver there will be a £75 re-delivery charge.
• If it’s not safe to deliver to the agreed delivery point, or doing so might damage the item or your property, we will leave your items at the nearest safe place.
• If we can’t safely deliver to your home at all because of access limitations, there may be a fee of up to 50% for each item purchased.
• If we can’t deliver because of other circumstance that are beyond our control, like road closures or vehicle breakdown, we’ll get in touch with you to rearrange the delivery.
What about refunds and returns?
Find out more about refunds and returns here.
Have more questions about your delivery?
Contact our customer services team on 0330 122 5325.
We take your financial security very seriously. Our payment system is protected by SSL certification. Whether you’re paying by credit card or PayPal, advanced encryption will keep your details safe.
How to pay
You can pay by credit or debit card - Visa, MasterCard or Maestro - or by PayPal. Alternatively, you can arrange a BACs payment to British Beds Direct’s bank account by calling 0121 567 3131.
About your order
We provide information about our products on our website and the mechanism by which you can order them. Your order will only have been accepted when we confirm it by email. An exception to this is if you cancel the order as per our Terms and Conditions, we later cancel it as per our Terms and Conditions, or we don’t accept your order. Just one special offer can be applied to each shopping bag, unless we state otherwise.
We reserve the right not to accept or to cancel your order in any of these scenarios: the item isn’t available any longer; we don’t deliver to your address; we can’t process your payment, or a bank or merchant service provider cancels payment afterwards; payment has been made fraudulently or illegally; or we’ve made a mistake with pricing or the product description.
If your payment has been partly received or received in its entirety for an order which is then cancelled, we’ll refund you in full via the same method of payment.
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