The Memory Pocket 2000 is a deluxe 25cm mattress gives you the balanced support of 2000 pocket springs, while the memory foam layer moulds perfectly to your body. Its hypoallergenic materials are resistant to dust, and adaptive technology keeps cool air flowing.
• Superior comfort - combining the best of both worlds in one model.
• Easy rotation to keep its shape – no need to turn this mattress.
• Hypoallergenic – combats house mites and dust.
• Bed-sharing? Zoned springs will stop you disturbing your partner.
• Fast and free delivery to a room of your choice.*
• 10 year guarantee on this mattress core.
Need to Know
The Memory Pocket 2000 fits standard UK divan bases, or why not purchase a new divan or ottoman base with us? Keep your mattress clean with a damp cloth. Rotate regularly to preserve shape.
Fast, free delivery within 10 days.* We’ll deliver your new mattress to a room of your choice - in line with local and national regulations for your safety and peace of mind.
Once you’ve ordered and paid for your items, our customer service team will call you to arrange a convenient date for free delivery.
How long does delivery take?
We do our absolute best to deliver within 10 working days. If you live somewhere remote or difficult to reach, it might take us a bit longer, but we’ll always let you know when you make your order.
Will you give me an exact delivery time?
We’ll give you a four-hour time slot, usually between 7am and 7pm, Monday to Friday. If it’s outside these times, we will let you know.
Can you deliver to the room of my choice?
We always have two people to deliver your items, and they’ll always try to bring your items to your preferred room.
Where do we deliver?
We deliver to mainland England, Scotland and Wales. Delivery to remote areas may take a little longer. We don’t yet deliver to Northern Ireland, the Isle of Man or the Channel Islands.
If you want your items sent further afield, we can deliver to an international shipping depot for onward transport.
Alternatively you can arrange collection from our workshop. For more info, call 0121 567 3131 or email firstname.lastname@example.org
How does Covid-19 affect deliveries?
Our delivery folk comply with the government’s Covid-19 delivery guidelines to keep everyone safe. This means that they follow hand hygiene procedures, they will wear masks in your home, they will keep 2 metres away from any household members and try to avoid exchanging physical documentation where possible.
Because of Covid-19, our normal delivery services can sometimes change. We’ll let you know as soon as possible if this happens.
Do I have to assemble my product?
We aren’t currently able to offer assembly, but all of our products are easy to put together using basic tools.
Checking your items will fit
Make sure that you’ve measured up your space before you make a purchase so you know it will fit once it’s assembled. Check the exact dimensions of the bed you’re buying – you’ll find them on the product page. Sometimes it helps to use masking tape on the floor to mark out where your bed will go – that way you can tell how much space you’ll have.
Please measure door frames and stairwells before you make an order to make sure large mattresses and bulky items can be brought through the house. We can’t be responsible for any items that won’t fit. Don’t get rid of your old bed or mattress until you’ve received your new one.
If there is anything you aren’t sure about, give our customer service team a call on 0121 567 3131.
Accessing your property
If you think our delivery vehicle might have difficulty getting to your house, please let us know when we contact you to arrange delivery – we’ll work with you to try to find a solution.
You may want to cover your floors before we deliver to your house. It’s a good idea to remove any ornaments or pictures that might get knocked too.
Changing your delivery
You can change your delivery slot if you need to – just let our customer service team know at least 24 hours before the scheduled delivery. If you need to change your delivery less than 24 hours before your booked slot, there will be a £50 charge.
To change your delivery slot, contact our customer services team on 0121 567 3131.
What happens when we can’t deliver?
• You will need to be home for us to deliver the items. If you aren’t in when we deliver there will be a £50 re-delivery charge.
• If it’s not safe to deliver to the agreed delivery point, or doing so might damage the item or your property, we will leave your items at the nearest safe place.
• If we can’t safely deliver to your home at all because of access limitations, there may be a fee of up to 50% for each item purchased.
• If we can’t deliver because of other circumstance that are beyond our control, like road closures or vehicle breakdown, we’ll get in touch with you to rearrange the delivery.
Returns and refunds
We want you to be delighted by your British Beds Direct purchase. If you aren’t, we’d like to help.
Changing your order
You can make any changes within 48 hours of placing your order.
Cancelling your order
You can cancel your order up to 24 hours before your delivery slot, and you’ll be given a complete refund within 14 days.
Returns after delivery
You can return your bed, mattress or headboard within 14 days after delivery, as long as the item is unused, in its original condition and in its original packaging. A £50 collection fee applies to refunds. This will be deducted from the refund amount.
Exchanging your mattress
Sometimes it takes a bit of time getting used to a new mattress – the lovely squishy fillings will need a chance to settle too. But if your mattress isn’t as comfortable as you’d like after 40 nights, we’ll exchange it for a new one, as long as you’ve used a mattress protector.
Find out more about our 40 Night Comfort Guarantee.
Find out more about choosing a mattress
Usually our products will arrive in tip-top condition. If it’s less than perfect, get in touch with us straight away and we’ll get it sorted.
Contacting us about refunds and returns
To cancel your order, make a return, exchange your mattress or let us know about a faulty product, contact the customer service team on email@example.com or call 0121 567 3131 between 9.30am-5pm, Monday to Saturday.
We take your financial security very seriously. Our payment system is protected by SSL certification. Whether you’re paying by credit card or PayPal, advanced encryption will keep your details safe.
How to pay
You can pay by credit or debit card - Visa, MasterCard or Maestro - or by PayPal. Alternatively, you can arrange a BACs payment to British Beds Direct’s bank account by calling 0121 567 3131.
About your order
We provide information about our products on our website and the mechanism by which you can order them. Your order will only have been accepted when we confirm it by email. An exception to this is if you cancel the order as per our Terms and Conditions, we later cancel it as per our Terms and Conditions, or we don’t accept your order. Just one special offer can be applied to each shopping bag, unless we state otherwise.
We reserve the right not to accept or to cancel your order in any of these scenarios: the item isn’t available any longer; we don’t deliver to your address; we can’t process your payment, or a bank or merchant service provider cancels payment afterwards; payment has been made fraudulently or illegally; or we’ve made a mistake with pricing or the product description.
If your payment has been partly received or received in its entirety for an order which is then cancelled, we’ll refund you in full via the same method of payment.