The Bounce Comfort Plus Topper by Serene has been designed to provide both comfort and support when you are sleeping, helping to give you a better quality sleep.
• 7.5cm deep; made with soft Comfort Foam
• Elasticated loops attach securely to mattress
• Hypoallergenic to work against dust and allergies
• Lovely, soft cover that’s machine washable
• Exclusively designed for British Beds Direct
• Made with care in the UK
Need to Know
This is an ‘Easy Care’ topper - no need to turn, just rotate occasionally to keep shape. The Bounce Plus Comfort Topper fits standard UK mattresses, or you can use with any mattress in the British Beds Direct range. All of our mattress toppers come with a 2 year guarantee.
Fast, free delivery within 10 working days**. We’ll deliver your new mattress topper all the way to your room of choice.
Once you’ve ordered and paid for your items, our customer service team will call you to arrange a convenient date for free delivery.
How long does delivery take?
We do our absolute best to deliver within 10 working days. If you live somewhere remote or difficult to reach, it might take us a bit longer, but we’ll always let you know when you make your order.
We can delay delivery for customers if requested by email "email@example.com" after you place an order with us.
Do you guarantee 10 working days* delivery?
We do not guarantee 10 working days delivery however We do our absolute best to deliver within 10 working days. Almost 90% of our delivery takes place within 10 working days, which is two weeks. Some orders may take longer because of out of stock components such as fabric or wooden frame.
Will you give me an exact delivery time?
We’ll give you a four-hour time slot, usually between 7am and 7pm, Monday to Friday. If it’s outside these times, we will let you know.
Can you deliver to the room of my choice?
We always have two people to deliver your items, and they’ll always try to bring your items to your preferred room.
Delivery is taken to your room of choice where there is only one flight of stairs involved. Delivery drivers can use lifts to take it to any floor as long as the lift is working and the product fits into the lift so please ensure the product dimensions will fit in the lift. Where an extra flight of stairs is required e.g a loft, the delivery driver is not contracted to deliver so please be aware the items will be left after one flight of stairs has been completed.
Where do we deliver?
We deliver to mainland England, Scotland and Wales. Delivery to remote areas may take a little longer and additional delivery charge apply. We don’t yet deliver to Northern Ireland, the Isle of Man or the Channel Islands.
If you want your items sent further afield, we can deliver to an international shipping depot for onward transport.
Alternatively you can arrange collection from our workshop. For more info, call 0121 567 3131 or email firstname.lastname@example.org
Where we do not deliver?
We do not deliver any of the postcodes below because of significant delivery cost.
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How does Covid-19 affect deliveries?
Our delivery folk comply with the government’s Covid-19 delivery guidelines to keep everyone safe. This means that they follow hand hygiene procedures, they will wear masks in your home, they will keep 2 meters away from any household members and try to avoid exchanging physical documentation where possible.
Because of Covid-19, our normal delivery services can sometimes change. We’ll let you know as soon as possible if this happens.
Do I have to assemble my product?
We aren’t currently able to offer assembly, but all of our products are easy to put together using basic tools.
Checking your items will fit
Make sure that you’ve measured up your space before you make a purchase so you know it will fit once it’s assembled. Check the exact dimensions of the bed you’re buying – you’ll find them on the product page. Sometimes it helps to use masking tape on the floor to mark out where your bed will go – that way you can tell how much space you’ll have.
Please measure door frames and stairwells before you make an order to make sure large mattresses and bulky items can be brought through the house. We can’t be responsible for any items that won’t fit. Don’t get rid of your old bed or mattress until you’ve received your new one.
If there is anything you aren’t sure about, give our customer service team a call on 0121 567 3131.
Accessing your property
If you think our delivery vehicle might have difficulty getting to your house, please let us know when we contact you to arrange delivery – we’ll work with you to try to find a solution.
You may want to cover your floors before we deliver to your house. It’s a good idea to remove any ornaments or pictures that might get knocked too.
Changing your delivery
You can change your delivery slot if you need to – just let our customer service team know at least 24 hours before the scheduled delivery. If you need to change your delivery less than 24 hours before your booked slot, there will be a £75 charge.
To change your delivery slot, contact our customer services team on 0121 567 3131.
What happens when we can’t deliver?
• You will need to be home for us to deliver the items. If you aren’t in when we deliver there will be a £75 re-delivery charge.
• If it’s not safe to deliver to the agreed delivery point, or doing so might damage the item or your property, we will leave your items at the nearest safe place.
• If we can’t safely deliver to your home at all because of access limitations, there may be a fee of up to 50% for each item purchased.
• If we can’t deliver because of other circumstance that are beyond our control, like road closures or vehicle breakdown, we’ll get in touch with you to rearrange the delivery.
What about refunds and returns?
Find out more about refunds and returns here.
Have more questions about your delivery?
Contact our customer services team on 0121 567 3131.
We take your financial security very seriously. Our payment system is protected by SSL certification. Whether you’re paying by credit card or PayPal, advanced encryption will keep your details safe.
How to pay
You can pay by credit or debit card - Visa, MasterCard or Maestro - or by PayPal. Alternatively, you can arrange a BACs payment to British Beds Direct’s bank account by calling 0121 567 3131.
About your order
We provide information about our products on our website and the mechanism by which you can order them. Your order will only have been accepted when we confirm it by email. An exception to this is if you cancel the order as per our Terms and Conditions, we later cancel it as per our Terms and Conditions, or we don’t accept your order. Just one special offer can be applied to each shopping bag, unless we state otherwise.
We reserve the right not to accept or to cancel your order in any of these scenarios: the item isn’t available any longer; we don’t deliver to your address; we can’t process your payment, or a bank or merchant service provider cancels payment afterwards; payment has been made fraudulently or illegally; or we’ve made a mistake with pricing or the product description.
If your payment has been partly received or received in its entirety for an order which is then cancelled, we’ll refund you in full via the same method of payment.